How to Fight a Chargeback

One of the worst feelings for a small business owner is to see an unexpected withdrawal from your bank account. Unfortunately, this is often how a business owner first finds out about a card holder dispute, AKA a chargeback. What is a Chargeback? A credit card...

What is Interchange?

I was recently reviewing our list of credit card processing terms for our training programs, and it dawned on me. This is a very complicated and complex industry for someone to understand. I’ve been in it so long, that I take it for granted sometimes, but training new...

What Are Cloud-Based Payments?

In the world of technology, most people have heard of “the cloud”. The information on my smartphone is backed up “in the cloud”. But is it relevant in the world of card payment processing? What are cloud-based payments? The cloud is a cluster of servers hosting data...